英语作文投诉信回复

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回复投诉信

Dear Sir/Madam,

Thank you for your letter expressing your frustration and irritation with the city library over the past year. We fully understand the situation and admit our mistakes. We sincerely apologize for any inconvenience or frustration you may have experienced.

To address the issues you've raised, we would like to propose the following solutions:

Off-Peak Hours Use: We recommend that you use the library during off-peak hours to avoid crowded conditions. The library is less crowded between 11:30 am and 2:30 pm, and you should have no trouble getting help and using the card catalogue during this time. Please let us know if this suggestion works for you.

Computer Card Catalogue: We are aware that the computer card catalogue can sometimes be in high demand. To improve access, we are considering upgrading our system and increasing the number of catalogue terminals. We will keep you updated on the progress of these improvements.

Customer Service Training: We will ensure that our staff receives additional training to improve their customer service skills and efficiency. This includes training on how to assist library patrons effectively and promptly.

We value your feedback and are committed to improving our services. Please do not hesitate to reach out if you have any further concerns or suggestions. We look forward to serving you again with a more satisfactory experience.

Thank you for giving us the opportunity to improve.

Yours sincerely,

Li Ming

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这封回复信表达了对客户投诉的理解和歉意，并提出了具体的改进措施。希望这些建议能对您有所帮助。